Vivalove Refund Policy

Welcome to Vivalove, a product owned by Interstellar Voyager Ltd.

At Vivalove, we are committed to providing our customers with a positive and satisfactory experience. However, we understand that there may be instances where a refund or exchange is necessary. This refund policy outlines the terms and conditions under which you can request a refund for your Vivalove purchase.

1. Eligibility for Refunds

If you are not satisfied with your Vivalove purchase, you may be eligible for a refund within 30 days of the original purchase date.
Refunds are only available for purchases made directly through the Vivalove website or authorized Vivalove retailers.
Refunds are not available for in-app purchases or subscriptions.

2. Refund Process

To request a refund, please contact our customer support team at support@vivalove.com or through the in-app support feature.

Please provide the following information when submitting your refund request:

Your full name
The email address associated with your Vivalove account
The order number or transaction details
A brief explanation of the reason for your refund request

3. Refund Timeline

Once your refund request has been received and approved, we will process the refund within 7-10 business days.
Refunds will be issued back to the original payment method used for the purchase.

4. Exceptions and Limitations

Refunds may not be available for custom or personalized items, digital content, or items that have been used or damaged.
Vivalove reserves the right to deny a refund request if it is deemed to be unreasonable, abusive, or made in bad faith.